# I did not receive the confirmation or password reset email

> Check spam, confirm the address is the one on the account and request a new email. Google and Apple accounts never receive a password email.

## Check these first

1. Look in the **spam** or **junk** folder and in any tabs such as Promotions.
2. Wait a few minutes. Emails can be delayed.
3. Make sure the address is spelt correctly and is the one on your account. If you signed up with a different address, the email went there.
4. If your account uses **Google** or **Apple** sign-in, there is no Knowunity password and no reset email will be sent. Use the Google or Apple button to sign in.

## Request a new confirmation email

1. Sign in to the app.
2. On your profile you will see **Confirm email for full access**. Tap it to send the email again.

Confirmation links expire. If you get an *already confirmed or expired* message, request a new one and use the latest email.

## Request a new password reset email

Go back to the login screen, tap **Forgot password?** and send the request again. Only the newest link works.

## Your email provider blocks us

Some school or work addresses block external mail. Add the sender of our emails to your contacts or ask your IT team to allow mail from knowunity.com. If that is not possible, [contact support](https://knowunity.com/support) and we will help you move the account to a different address.

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Source: https://knowunity.com/help/account-and-login/i-did-not-receive-the-confirmation-or-password-reset-email
Last updated: 2026-10-09