Knowunity is committed to keeping students safe
How do we do that?
Knowunity is the ultimate study app, designed to foster a supportive and inclusive community for students. We're dedicated to ensuring safety, privacy, and comfort every step of the way. Our commitment to creating a secure and welcoming environment means that Knowunity is built with students’ needs in mind. Whether diving into a study session, collaborating with students, or connecting with friends, we prioritise safety and wellbeing above all else.
Moderation
Prevention
Escalation
Community Guidelines
What are community guidelines
Our Community Guidelines serve as a clear outline of acceptable behavior on Knowunity. These guidelines are communicated to all users on the platform, ensuring that everyone understands the rules and expectations. By adhering to these guidelines, we create a safe and respectful environment for all users to engage in productive study sessions.
View community guidelines
Moderation
What is moderation and how does this apply?
At Knowunity, we take moderation seriously. Our team actively monitors the platform and takes swift action against any individuals who violate our Community Guidelines. This may include imposing restrictions on accounts and devices to maintain the integrity of our community and protect our users.
Prevention
What is prevention and how does this apply?
Utilising advanced tools, Knowunity proactively detects and prevents behaviour that goes against our Community Guidelines. We identify and warn users about unacceptable actions, promoting a positive and supportive atmosphere for studying and collaboration.
Escalation
What is escalation and how does this apply?
In cases where additional action is required, Knowunity employees escalate individual reports to address concerns effectively. This ensures that any issues beyond the scope of detection are handled promptly and appropriately, further safeguarding the wellbeing of our users.
Support Team
How can Knowunity’s support team help?
Our dedicated support team is available to assist users with any questions, concerns, or issues you encounter on Knowunity. Whether you need help navigating the app, resolving technical difficulties, or addressing safety concerns, our support team is here to provide timely and personalised assistance. You can reach out to us via our support website. We are committed to serving as a reliable resource for our users and strive to uphold the highest standards of customer satisfaction and support.
