How can we help?
Answers to the questions students and parents ask us most about Knowunity.
- Subscriptions and billing8 articles
- How do I cancel my Knowunity Pro subscription?
- How do I request a refund?
- I paid for Pro but it is not active
- Account and login7 articles
- I cannot sign in to my account
- How do I reset my password?
- I did not receive the confirmation or password reset email
- Profile and school5 articles
- How do I change my school, school type or year?
- My school is missing from the list
- How do I change my username or display name?
- Referrals and rewards4 articles
- How does the referral programme work?
- My referral code did not work or the reward is missing
- How do streaks work?
- AI and study tools5 articles
- Limits for photos, files and messages in the AI chat
- The AI gave a wrong answer or answered in the wrong language
- Flashcards, quizzes, mock exams and summaries
- Parents3 articles
- Content and safety4 articles
- Uploading study notes and what happens after
- How do I make my content private?
- How do I report content or a user?
- Creators2 articles
Still stuck?
Can't find what you're looking for? Our support team is happy to help.