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Subscriptions and billing

9 articles

  1. How do I activate Pro through my bank?If your bank offers Knowunity Pro, open your bank's Knowunity page, sign in or create a free account and enter the code from your bank. Pro activates without a payment.
  2. How do I cancel my Knowunity Pro subscription?Cancel where you bought it: the App Store, Google Play or the Paddle portal for website purchases. Pro stays active until the end of the paid period. Cancel a free trial before it ends to avoid the yearly charge.
  3. How do I request a refund?Refunds are handled by the store that charged you. Apple and Google decide on App Store and Google Play refunds; website purchases are refunded through Paddle.
  4. I paid for Pro but it is not activeRestart the app, sign in with the account you bought with and use Restore Subscription in Settings. If that fails, send us your receipt.
  5. Where did I buy my subscription?The store that charged you is the one that manages your subscription. Here is how to tell the App Store, Google Play and website purchases apart.
  6. My payment failed or I cannot complete the purchaseMost failed purchases are caused by parental controls, a store account from another country or an unsupported payment method. If a renewal payment fails, update your payment method; Pro returns once the store collects it.
  7. Why was I charged again?Pro is a renewing subscription. It charges again at the end of each weekly, monthly or yearly period until you cancel it. A first-year offer or a free trial turns into the full yearly price.
  8. What is the difference between Free, Pro and Max?Compare Free and Pro using the features and limits shown in your app. Existing Max subscribers keep their plan, but new Max subscriptions and upgrades are unavailable.
  9. Can I share my subscription or move it to another account?A Pro plan belongs to one account. Existing family plans keep working, but new ones cannot be bought at the moment. Website purchases can be moved to another account by support.

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