The price of Pro can differ between two students, between your phone and your laptop, and from one week to the next. This is the usual reason.
Why prices differ
- Country. The price follows the country of your store account or your website checkout.
- Where you buy. The App Store, Google Play and the website are separate checkouts. Each one shows its own price and its own offers, so the same plan can cost a different amount in each.
- Offers. Some accounts see a limited-time discount, a first-year price or a monthly payment option. Offers go to some accounts only, and they end. The app shows when an offer ends.
- Tests. We try different prices and plans with some students. You cannot join or leave a test.
Where to see your own price
- In the app, open the Pro tab and look at the plans. The price is on the plan before you buy, and the store shows it again before you confirm.
- On the website, the checkout page shows the price before you pay.
A parent who buys on the website sees the website price. It can differ from the price in the child's app.
If you already have Pro
The app says that active Pro subscribers keep the price they pay. If you cancel, the app may tell you that the price will go up and offer to turn renewal back on.
What support can and cannot do
Support cannot match a price or offer that you saw on another device, in another country or at an earlier time. Support cannot bring back an offer that has ended.
To change or compare plans, see How do I switch my Pro plan or billing period? To see who charged you, see Where did I buy my subscription?
Can't find what you're looking for? Our support team is happy to help.Contact support