How do I cancel my Knowunity Pro subscription?

Your subscription is billed by the store you bought it from, so that is where you cancel it. Cancelling stops the next renewal. You keep Pro until the end of the period you have already paid for.

In the app

1. Open the Pro tab.
2. Tap Manage plan, then Switch to Basic.
3. Follow the steps. The last step opens the subscription page of your store, where you confirm the cancellation.

If you bought on the website, the Manage button on the Pro tab opens your Paddle customer portal instead.

iPhone or iPad (App Store)

1. Open Settings on your device and tap your name.
2. Tap Subscriptions, then Knowunity.
3. Tap Cancel Subscription.

You can also open apps.apple.com/account/subscriptions.

Android (Google Play)

1. Open the Play Store app and tap your profile picture.
2. Tap Payments and subscriptions, then Subscriptions.
3. Select Knowunity and tap Cancel subscription.

You can also open play.google.com/store/account/subscriptions.

Knowunity website (Paddle)

Website purchases are handled by Paddle, our payment partner. Use one of these routes:

• Tap Manage on the Pro tab in the app to open your Paddle portal.
• Open the link in your Paddle purchase confirmation email.
• Go to paddle.net, look up your transaction with your email address and cancel there.

Good to know

• Deleting the app or your account does not cancel a subscription. Cancel it first.
• If you are not sure where you bought it, see Where did I buy my subscription?
• If you have already been charged for a period you do not want, see How do I request a refund?