Why was I charged again?

Knowunity Pro is a subscription that renews automatically. The renewal date and price are shown when you buy and in your store settings.

How renewals work

• A weekly plan renews every week, a monthly plan every month and a yearly plan every year.
• The renewal is charged by the store you bought from: the App Store, Google Play or Paddle for website purchases.
• A renewal is charged a day or two early in some time zones. Your access is not shortened by this.
• Uninstalling the app or deleting your account does not stop renewals.

The yearly price went up

In some countries, new accounts are offered the yearly plan at a lower price for the first year. The offer screen shows both prices: the first-year price and the price you pay from the second year. When the plan renews after the first year, the store charges the full yearly price.

The offer appears once, while you set up a new account. If you skip it, it is not shown again.

To stop the renewal, cancel before the renewal date. To check what you will pay, open the subscription in your store settings.

My free trial ended

If your yearly plan started with a free trial, the trial screen showed the date the paid plan starts. If the trial is not cancelled before that date, the store charges the full yearly price and the plan renews every year.

Stop the next renewal

Cancel the subscription in the store. See How do I cancel my Knowunity Pro subscription? After cancelling, you keep Pro until the end of the paid period.

Get the money back

If you were charged for a period you do not want, request a refund from the store that charged you. See How do I request a refund?

A charge you do not recognise

• Check whether someone in your household bought Pro with your card, for example a child using a family account.
• Compare the amount and the name on the charge with Where did I buy my subscription?
• If you cannot match it to an account, contact support with the date, amount and the store name on the statement. Never send your full card number.