Consumer Protection Laws
Ever wonder what protects you when purchasing products or services? The Consumer Protection Act (RA 7394) serves as your shield against deceptive business practices. Its main purpose is to protect consumer interests and establish standards of conduct for businesses.
The law prohibits two main types of unfair sales practices. Deceptive sales acts involve misrepresentation or concealment of information that induces consumers to purchase something. For example, claiming a product has features it doesn't actually have. Unfair or unconscionable sales acts occur when businesses take advantage of consumers who can't protect their interests, such as charging grossly excessive prices.
Important to know! The law prohibits pyramid sales schemes and strictly regulates home solicitation sales, which are only allowed between 9:00 AM to 7:00 PM on working days with proper permits.
Products must also follow labeling and packaging requirements. A product label must include the trade name, business address, ingredients, net quantity, and country of manufacture. Packages cannot be "slack-filled" (containing much less product than the package size suggests) unless necessary for protection or due to manufacturing requirements.
The Lemon Law (RA 10462) provides specific protection for brand new motor vehicle purchases. If your new vehicle has a defect that can't be fixed after four repair attempts for the same issue within the first 12 months or 20,000 kilometers, you can seek remedies including replacement or refund. You must file a written notice of intent to invoke your Lemon Law rights, and the manufacturer gets one final repair attempt before you can file a complaint with the DTI.











