Someone else may be using my account

If you see activity you do not recognise, or you signed in on a shared device, secure your account in two steps.

1. Sign out all other devices

1. Open your profile and tap the gear icon to open Settings.
2. Tap Account & privacy, then Account & security.
3. Under Sessions, tap Logout from other devices.

The device you are using stays signed in. Other devices are signed out within 30 minutes.

2. Change your password

Under Account & security, Sign-in, set a new password. If your account uses Google or Apple sign-in, change the password of that Google or Apple account and review its connected devices.

3. Check your email address

Under Sign-in, make sure the email on the account is still yours. If it has been changed and you cannot sign in, contact support from your original email address.

Purchases you did not make

If a subscription was bought on your account without your consent, see Why was I charged again? and request a refund from the store that charged you.